Stub mode. Showing fixture data — wire real backend by setting
NEXT_PUBLIC_CRM_FORCE_STUB=0.Macros
Multi-step actions applied to tickets — change status, assign, add reply, route. Default tenants ship with 3 macros.
Acknowledge + assign to me
Active
Hi {{requester_first_name}} — thanks for reaching out. I'm picking this up and will be in touch shortly.
- add_reply {{body}}
- set_assignee {{current_user}}
- set_status pending
Route to Billing
Active
- set_queue queue-billing
- add_tag billing
- set_assignee user-2
Mark resolved + send CSAT
Active
Glad we could help! We've marked this resolved — feel free to reopen if needed.
- add_reply {{body}}
- set_status resolved