Stub mode. Showing fixture data — wire real backend by setting NEXT_PUBLIC_CRM_FORCE_STUB=0.

Inbox routing

Inbound tickets are matched against these rules in order — first match wins. The catch-all rule at the bottom is non-deletable and ensures every ticket lands somewhere.

Billing → Billing queue

route_to_queue

addr billing@*→ Billing

Subject contains URGENT → set priority

set_priority

subj regex ^(\[URGENT\]|URGENT:)→ urgent

Drop newsletter spam

drop

addr *@newsletter-vendor.example

Catch-all → Support

catch-all · non-deletable

Target queue: Support